Planning for Success

In sales, you must work harder to build value and gain commitment from customers in today’s unpredictable environment. You need to be strategic, organised, well-prepared and focus on markets and customers who have the potential to help you achieve your sales goals.

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Managing Team Performance

Having an excellent sales manager in place is key to ensuring efficient performance from a sales team. Managers require the ability to influence, motivate and build confidence in each team member to create a positive culture and achieve results with and through others.

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Managing Key Accounts

Key accounts are the foundation of success for a company, they help the company to transcend up-turns and down-turns in business as the relationship is long-term, therefore having the knowledge and skills to secure repeat business is crucial to bringing stability to the business.

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Delivering a Great Customer Experience

Everyone is in customer service, no matter your role within the company. The decisions you make and the way in which you interact ultimately impacts the experience customers have. To maintain business it’s therefore vital to ensure a customer-focused approach across all departments.

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Creating Opportunities via the Telephone

In the challenging and changing construction market, it is necessary to adapt the roles of your team to meet ongoing challenges. Having success of the telephone requires the right mindset, skills and behaviours in your customer service team to confidently create opportunities over the telephone.

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Engaging Presentations

Presenting to large audiences can often be one of the most daunting challenges for anyone. Having first-hand experience of the best techniques to prepare and deliver is therefore vital to building confidence before an effective and influential presentation.

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One Team, One Goal

It’s widely recognised that teamwork is important in areas like sport, but it is equally as important in the business world. It may seem a simple, almost trivial concept, but teams will be far more effective and efficient than those who don’t consider it.

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Bridging the Gap

In the construction industry, the sales person who is able to bridge the gap between technical knowledge and sales skills are often the most successful as they can offer true value to the customer.

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