OVERVIEW

‘Your organisation’s reputation depends on each and every customer interaction.’

Customer Service Excellence relies on all teams and individuals within an organisation taking a proactive, customer-focused approach to their activities.

KSA Sales Solutions will define your Value Proposition and ensure that all staff are working in harmony to provide the best customer experience possible.

Devising and delivering a training programme combining workshops and soft skills profiling, we highlight the need for effective communication and the display of desired behaviours, demonstrating the powerful effect these can have on increasing sales figures.

‘Customer Experience’ solutions can be formally endorsed by the ISM, demonstrating to learners and stakeholders that training is well-designed and delivered to consistent standards.

Upon completion of an endorsed training solution, learners receive a certificate to recognise their achievement.