The 5R’s Methodology
KSA have developed our own 5 point methodology to help with creating and implementing an effective training programme. We thought it might be […]
Customer Experience
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Proactive Planning
Proactive planning for 2019… Yes, it’s probably the last thing you want to add to your plate right now but it’s time to get planning […]
Work-Based Learning
Work-Based Learning – Get the Hands on Experience! George Santayana: ‘The great difficulty of education is to get experience out of ideas.’ The skills shortage […]
KSA on Skills
The KSA Effect – Part II In our last issue we discussed how Knowledge improves confidence and therefore is key in building on the successes of […]
CRM – Friend or Foe?
Ten CRM Guidance Points Make it fit CRM should be tailored to fit your business and processes – however, for this to be beneficial, you […]
Securing Customer Commitment
We’ve all heard of the Pareto Principal, which states that 80% of business will come from 20% of your customers, right? The key then is […]
